Akaaya Pharmaceuticals Return & Refund Policy

At Akaaya Pharmaceuticals, we are committed to providing high-quality medicinal products while ensuring compliance with industry regulations. Due to the sensitive nature of pharmaceutical products, we have specific guidelines for returns and refunds.

1. Eligibility for Returns

To maintain safety and product integrity, returns for medicinal products are only accepted under the following conditions:

• The product was delivered damaged, defective, or incorrect.
• The product is unused, unopened, and in its original sealed packaging.
• The return request is made within 7 days of delivery.
• The product is within its expiration date and has not been tampered with.
• The batch number and invoice must match our records.

2. Non-Returnable & Non-Refundable Items

For safety and regulatory reasons, we do not accept returns for:

• Prescription medicines (unless damaged or incorrectly delivered).
• Opened, used, or partially consumed products.
• Cold-chain or temperature-sensitive medications (e.g., insulin, vaccines, biologicals).
• Medicines with tampered or missing labels, packaging, or batch numbers.
• Medicines purchased under special discounts, offers, or bulk orders.

3. How to Initiate a Return

If your medicinal product qualifies for a return, follow these steps:

1. Contact our customer service at AKAAYAPHARMACEUTICALS@GMAIL.COM or call +91 94572 92771 within 7 days of delivery.
2. Provide your order details, invoice number, and reason for return along with photos of the product (if applicable).
3. Our team will review the request and provide approval or rejection for the return.
4. If approved, you will receive instructions on how to return the product.

4. Refund Process

• Once we receive and inspect the returned product, we will notify you about the approval or rejection of your refund.
• If approved, the refund will be processed to your original payment method within 7-10 business days.
• Refunds will not include shipping and handling charges unless the return is due to our error.

5. Exchange Policy

• We only replace medicinal products if they are damaged, defective, or incorrectly delivered.
• If you need an exchange, contact us at AKAAYAPHARMACEUTICALS@GMAIL.COM with your order details.

6. Shipping Returns

• Customers must properly package and ship the returned medicine as per our instructions.
• Return shipping costs are the customer’s responsibility, except in cases of incorrect or damaged delivery.
• If returning a high-value prescription medicine, we recommend using a trackable shipping service.

7. Need Assistance?

For further assistance with your medicinal product return, please contact our support team at AKAAYAPHARMACEUTICALS@GMAIL.COM or call

 +91 94572 92771.